Policies & standards.

Hefaistos Global SA operates in industrial automation, software development, the supply and development of electronic services, and other specialised engineering work.

Our commitment to customers is an uncompromising focus on the supply and delivery of quality services and a continuous effort to improve.

To this end, the company has established quantified objectives and corresponding indicators so that performance can be monitored and improvement measured. For our products and services, we select suppliers that provide written assurances of high quality standards and safety specifications, supporting the production and delivery of quality products and services.

Customer service and quality delivery are also supported by maintaining the expertise of our people. We provide the knowledge, skills and capabilities required to supply quality products and services and to implement the quality standard.

The company is also committed to open, unobstructed communication and to encouraging employee participation, creativity and responsibility.

The central principle of our quality policy is:

No financial cost can be equated with the value of customer satisfaction. Providing quality products and services is therefore our main concern.

For Hefaistos Global SA
Evangelos Stamatiou

Hefaistos Global SA has operated for many years in industrial automation, software development, trade and the provision of services.

Respect for people and the environment is a priority for the sustainability of the business and part of its corporate culture. All company activities are carried out with respect for nature and care for the environment.

Management has therefore developed and implemented an Environmental Management System based on ISO 14001:2015, adapted to the company’s needs.

Through this policy, management commits to:

• Complying with all applicable legislation, regulatory provisions and other requirements to which the company subscribes that relate to the environmental aspects of its activities.
• Preventing environmental pollution in the conduct of its activities.
• Monitoring and measuring performance against objectives and targets, reviewing them annually and continually improving the management system.
• Providing the human, material and financial resources needed for effective implementation of the Environmental Management System.
• Monitoring international technological and scientific developments and adopting what is considered necessary and practicable.

These commitments aim to achieve:

• The lowest practicable environmental impact, efficient use of natural and energy resources, and recycling activities.
• Pollution prevention through modern methods in company activities.
• Continual information, training and awareness for all employees on environmental management.

Management calls on all personnel to participate in understanding, implementing and maintaining this policy at every level. The policy is communicated and applied throughout the organisation, made available to interested parties — including employees, the public, customers, suppliers and subcontractors — and reviewed annually by management to remain appropriate to current business conditions and needs.

For Hefaistos Global SA
Evangelos Stamatiou

Hefaistos Global SA recognises the importance of combating corruption and bribery, and the harm that any involvement in bribery could cause to its image and reputation. It has established and implements an Anti-Bribery Policy approved by its management.

The policy raises awareness among all employees and partners and reinforces management’s commitment to zero tolerance of bribery. It establishes obligations and guidelines for the prevention, deterrence and combating of bribery.

Specifically, the policy:

• Seeks compliance with the applicable legal and regulatory framework for combating bribery.
• Is appropriate to the company’s purpose and activities.
• Provides a framework for setting, reviewing and achieving anti-bribery objectives.
• Encourages confidential reporting of incidents or suspicions through the designated communication channels, and vigilance among employees and partners, in a climate of trust and without fear of retaliation.
• Meets the requirements of the Anti-Bribery Management System under ISO 37001 and seeks its continual improvement.
• Applies the principle of independence of the anti-bribery compliance function.
• Explains the consequences of non-compliance.

The policy is binding on all employees, regardless of function or seniority, including executives and management, as well as subcontractors, suppliers, consultants, business partners and any third party acting on behalf of the company.

Interested parties may report unlawful or questionable business activities potentially involving Hefaistos Global SA by emailing info@hefaistos.global.

For Hefaistos Global SA
Evangelos Stamatiou

Hefaistos Global SA was founded by Evangelos Stamatiou and brings together PLC/SCADA engineers and programmers, SIMATIC specialists and network management expertise. Its facilities are located in Megala Kalivia, Trikala, Greece.

The company specialises in the design and implementation of robust, reliable and intelligent automation systems, with provision for expansion and communication with third-party systems. Its work includes smart factory 4.0 systems, control and data acquisition centres, facility management systems, applications and software tools.

Its goal is twofold: to increase its competitiveness and productivity, and to support customers in adapting to future requirements.

The company’s scope covers the supply, technical support and development of industrial automation, software development, trade and the provision of services to third parties.

The company has:

• Identified interested parties and their relevant expectations.
• Identified risks to the continuity of its operations.
• Established its current level of security.
• Defined the actions, timeframes and responsibilities required for incident management and recovery of its operational departments.

Management commits to compliance with legal and regulatory requirements, provision of the resources needed to improve business continuity, and support for the relevant programmes.

Its objectives are:

• The safety of its personnel.
• Prevention of incidents that threaten business continuity and minimisation of their effects.
• Continual readiness to respond and the fastest practicable full recovery.
• A culture of business continuity at every organisational level and among the parties involved.

These objectives are pursued through continual training and awareness for employees and partners, reassessment of threats and their impact, suitable organisational and technical measures, and monitoring of key performance indicators.

Management commits to regular review of this policy and the Business Continuity Management System, and to its continual improvement.

For Hefaistos Global SA
Evangelos Stamatiou